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Home > Craft Pedlars - Frequently Asked Questions
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| Frequently Asked Questions
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| Question: To purchase from your retail site, do I need to register?
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| Answer: No, however if you do register on our site it can make your future purchases on our retail site much faster. Registration is quick, easy, and free. To register your free account, click here.
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| Question: What is the minimum amount for a purchase on your retail site?
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| Answer: Ten Dollars - It is $10.00 on the phone, fax, and e-mail as well. We suggest not sending orders via e-mail since e-mail is typically not secure on the customer's end to begin with. We suggest placing orders on our site since we perform a daily vulnerability scans so we know we're hacker safe.
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| Question: If you don't have an item in stock, do you backorder?
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| Answer: No. However if we are out of an item that is not discontinued, chances are we have placed an order for the item at our Philippines factory. We should be able to give you an estimated time of arrival for the product over the phone. Most paper mache products take about 90 days on a re-order. This is because it takes time to mold the products by hand and then let the products dry before shipping them on a container. Believe us, you don't want a wet paper mache item in one of your cases. During the rainy season in the Philippines we like to estimate and extra 15 days since the product must sit out in the sun and dry. (Philippines rainy season is usually from mid May through November)
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| Question: How can I contact your company?
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Answer: You may send us an e-mail to: admin@pedlars.com or contact us with the information provided below:
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The Craft Pedlars
1035 Shary Court
Concord, CA 94518
1-877-733-5277 (Phone) <---[ or ]---> 1-877-473-3527 (Fax)
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| Question: I was wondering how you determine your shipping costs?
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Answer: All of our product sizes are approximate because all of our products are hand made. There may be and likely will be some variance in sizes from those shown and described on this site which alters the shipping price per order. We work very hard to keep all freight costs to a minimum however to find out your shipping cost you will need to call us.
.....Some items like our 28" reindeer are very large when it comes to shipping, but they may not weigh much at all and you end up with an oversize charge. This is because UPS charges us by dimensional weight. (please see the illustration below)
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An oversized box will have a surcharge
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1. UPS measures around all four sides of the box. (A)
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2. UPS measures from the top to the bottom (B to C)
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3. UPS then calculates the combined measurements (A + B & C) to equal the dimensional weight for the box.
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4. Anything larger then 84" (30 Lbs.) in dimensional weight accrues a surcharge by UPS shipping standards. The 84" standard only applies to UPS Ground. When you start looking into over-sized boxes in faster shipping methods (i.e. Next Day Air, 2-Day, and 3-Day Select) the rates increase if the shipping dimensions are over the average size of a shoe box. - If you require more information on UPS shipping rates please click here. click here.
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Question: I was wondering why you do not ship U.S. Postal Service?
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| Answer: Our particular postal office in our region will not pick up multiple packages. We have discussed this with our postmaster and, unfortunately, get no results. Also, because we are busy, our staff also cannot wait in line to ship packages at the Post Office. We truly do apologize for this.
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FOR OTHER ANSWERS TO SHIPPING, RETURNS, ETC. PLEASE SEE TERMS & CONDITIONS
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If you have questions about shipping or costs, please contact our shipping department at: 1-877-733-5277
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